{"id":39,"date":"2026-09-08T07:30:58","date_gmt":"2026-09-08T11:30:58","guid":{"rendered":"http:\/\/thecarrgroup-ai.test\/?page_id=39"},"modified":"2026-09-08T07:36:36","modified_gmt":"2026-09-08T11:36:36","slug":"shipment-tracking","status":"publish","type":"page","link":"https:\/\/www.thecarrgroup.ca\/fr\/shipment-tracking\/","title":{"rendered":"Suivi des envois"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"39\" class=\"elementor elementor-39\" data-elementor-post-type=\"page\">\n\t\t\t\t<section class=\"elementor-element elementor-element-cc00001 tcg-tracking-page-v1 tcg-tracking-header e-flex e-con-boxed e-con e-parent\" data-id=\"cc00001\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cc00002 e-con-full tcg-blog-heading e-flex e-con e-child\" data-id=\"cc00002\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc00003 elementor-widget elementor-widget-heading\" data-id=\"cc00003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">SOUTIEN \u00c0 LA CLIENT\u00c8LE<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc00004 elementor-widget elementor-widget-heading\" data-id=\"cc00004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Suivez votre envoi<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc00005 tcg-blog-intro elementor-widget elementor-widget-text-editor\" data-id=\"cc00005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Saisissez le num\u00e9ro de facture indiqu\u00e9 sur votre avis de livraison et le code postal de livraison.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-cc00006 tcg-tracking-page-v1 tcg-tracking-application e-flex e-con-boxed e-con e-parent\" data-id=\"cc00006\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-tdapp01 elementor-widget elementor-widget-shortcode\" data-id=\"tdapp01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div class=\"tcg-tracking-wrap\">\n\t\t\t<div class=\"carriar-rsvp wpo-contact-pg-section\">\n\t\t\t\t<div class=\"wpo-contact-form-area\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"wpo-contact-title\">\n\t\t\t\t\t\t<h2>Suivez votre envoi<\/h2>\n\t\t\t\t\t\t<p>Des mises \u00e0 jour en temps r\u00e9el pour toutes vos livraisons.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"contact-page-form\">\n\t\t\t\t\t\t<div class=\"wpcf7 js\" lang=\"fr-CA\" dir=\"ltr\">\n\t\t\t\t\t\t\t<form class=\"tcg-tracking-form\" method=\"post\" novalidate=\"novalidate\" action=\"\">\n\t\t\t\t\t\t\t\t<div class=\"form-area\">\n\t\t\t\t\t\t\t\t\t<div class=\"fullwidth\">\n\t\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"tcg-track-label\" for=\"tcg-tracking-1invoice_number\">Num\u00e9ro de facture<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"invoice_number\">\n\t\t\t\t\t\t\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\t\t\t\t\t\tsize=\"40\"\n\t\t\t\t\t\t\t\t\t\t\t\t\tmaxlength=\"400\"\n\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control tcg-track-input\"\n\t\t\t\t\t\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\t\t\t\t\t\tname=\"invoice_number\"\n\t\t\t\t\t\t\t\t\t\t\t\t\tid=\"tcg-tracking-1invoice_number\"\n\t\t\t\t\t\t\t\t\t\t\t\t\tplaceholder=\"Num\u00e9ro de facture\"\n\t\t\t\t\t\t\t\t\t\t\t\t\tvalue=\"\"\n\t\t\t\t\t\t\t\t\t\t\t\t\ttype=\"text\"\n\t\t\t\t\t\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<div class=\"fullwidth\">\n\t\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"tcg-track-label\" for=\"tcg-tracking-1postal_code\">Code postal<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"postal_code\">\n\t\t\t\t\t\t\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\t\t\t\t\t\tsize=\"40\"\n\t\t\t\t\t\t\t\t\t\t\t\t\tmaxlength=\"20\"\n\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control tcg-track-input\"\n\t\t\t\t\t\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\t\t\t\t\t\tname=\"postal_code\"\n\t\t\t\t\t\t\t\t\t\t\t\t\tid=\"tcg-tracking-1postal_code\"\n\t\t\t\t\t\t\t\t\t\t\t\t\tplaceholder=\"Code postal\"\n\t\t\t\t\t\t\t\t\t\t\t\t\tvalue=\"\"\n\t\t\t\t\t\t\t\t\t\t\t\t\ttype=\"text\"\n\t\t\t\t\t\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<div class=\"submit-area\">\n\t\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\t\t\t<input class=\"wpcf7-form-control theme-btn tcg-track-btn\" type=\"submit\" name=\"tcg_track_submit\" value=\"Suivre un envoi\">\n\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<input type=\"hidden\" id=\"tcg_track_nonce\" name=\"tcg_track_nonce\" value=\"1c5f029757\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/39\" \/>\t\t\t\t\t\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wpo-contact-title\">\n\t\t\t\t\t\t<p>Saisissez votre num\u00e9ro de facture et le code postal correspondant pour consulter le statut de l\u2019envoi.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"tcg-tracking-feedback\" aria-live=\"polite\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"tcg-tracking-results\" tabindex=\"-1\" role=\"region\" aria-label=\"R\u00e9sultats du suivi des envois\" aria-live=\"polite\"><div class=\"tcg-tracking-initial\"><p>Saisissez votre num\u00e9ro de facture et votre code postal pour voir le statut de l\u2019envoi, la date pr\u00e9vue et la plage de livraison lorsqu\u2019ils sont disponibles.<\/p><\/div><\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-cc00063 tcg-tracking-page-v1 tcg-tracking-help e-flex e-con-boxed e-con e-parent\" data-id=\"cc00063\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cc00064 e-con-full tcg-tracking-help-heading e-flex e-con e-child\" data-id=\"cc00064\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc00065 elementor-widget elementor-widget-heading\" data-id=\"cc00065\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">BESOIN D\u2019AIDE?<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc00066 elementor-widget elementor-widget-heading\" data-id=\"cc00066\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Un renseignement vous semble inexact?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc00067 elementor-widget elementor-widget-text-editor\" data-id=\"cc00067\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Notre \u00e9quipe de soutien \u00e0 la client\u00e8le peut confirmer les d\u00e9tails de planification, les plages de livraison et les exceptions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc00074 e-con-full tcg-tracking-help-cards e-grid e-con e-child\" data-id=\"cc00074\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cc0006d e-con-full tcg-tracking-help-card e-flex e-con e-child\" data-id=\"cc0006d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc0006b elementor-widget elementor-widget-heading\" data-id=\"cc0006b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">O\u00f9 trouver mon num\u00e9ro de facture?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc0006c elementor-widget elementor-widget-text-editor\" data-id=\"cc0006c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Il figure sur l\u2019avis de confirmation de livraison re\u00e7u du d\u00e9taillant ou de The Carr Group.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc00070 e-con-full tcg-tracking-help-card e-flex e-con e-child\" data-id=\"cc00070\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc0006e elementor-widget elementor-widget-heading\" data-id=\"cc0006e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Je dois modifier ma date de livraison<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc0006f elementor-widget elementor-widget-text-editor\" data-id=\"cc0006f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Communiquez avec le soutien \u00e0 la client\u00e8le en ayant votre num\u00e9ro de facture en main. La modification en libre-service est une fonctionnalit\u00e9 pr\u00e9vue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc00073 e-con-full tcg-tracking-help-card e-flex e-con e-child\" data-id=\"cc00073\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc00071 elementor-widget elementor-widget-heading\" data-id=\"cc00071\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">J\u2019ai une question sur le produit<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc00072 elementor-widget elementor-widget-text-editor\" data-id=\"cc00072\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pour toute question sur l\u2019article lui-m\u00eame, adressez-vous de pr\u00e9f\u00e9rence au d\u00e9taillant aupr\u00e8s duquel vous l\u2019avez achet\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc00075 elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"cc00075\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/contact-us\/?intent=support\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Joindre le soutien \u00e0 la client\u00e8le<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>CUSTOMER SUPPORT Track Your Shipment Enter the invoice number from your delivery notice along with the delivery postal code. NEED HELP? If Something Doesn&#8217;t Look Right Our customer support team can confirm scheduling details, delivery windows and exceptions. Where do I find my invoice number? It appears on the delivery confirmation notice you received from [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-39","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.thecarrgroup.ca\/fr\/wp-json\/wp\/v2\/pages\/39","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thecarrgroup.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.thecarrgroup.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.thecarrgroup.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thecarrgroup.ca\/fr\/wp-json\/wp\/v2\/comments?post=39"}],"version-history":[{"count":11,"href":"https:\/\/www.thecarrgroup.ca\/fr\/wp-json\/wp\/v2\/pages\/39\/revisions"}],"predecessor-version":[{"id":442,"href":"https:\/\/www.thecarrgroup.ca\/fr\/wp-json\/wp\/v2\/pages\/39\/revisions\/442"}],"wp:attachment":[{"href":"https:\/\/www.thecarrgroup.ca\/fr\/wp-json\/wp\/v2\/media?parent=39"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}