High-touch final-mile delivery designed around the product and the customer experience.
Receiving, inventory handling and staging connected to final-mile delivery.
Coordinated delivery for construction materials and jobsite requirements.
Connect warehouse, delivery and customer information in one operational picture.
How The Carr Group handles information submitted through this website and the services connected to it.
Last updated: 8 September 2026
This policy describes the information handled by this website’s contact and shipment-tracking tools. Information associated with delivery services may also be handled through the retailer, service arrangements and operational systems connected to your delivery.
When you contact us, the form asks for your inquiry type, full name, work email and message. You may also provide your company, phone number, products, service area and delivery requirements. Please include only information relevant to your inquiry and avoid sending passwords, payment-card details or other unnecessary sensitive information.
Contact submissions include the page from which the request was made, a submission time, your IP address and browser information. Website accounts, where used by authorized users, hold account details and use sign-in sessions. Technical requests also pass connection information to the servers that provide the website and its resources.
Information in an inquiry is used to understand and route the request, respond to you and discuss the service or delivery issue you describe. Tracking inputs are used to find a matching shipment. Technical information supports operation of these tools, troubleshooting and controls that limit repeated tracking attempts.
The contact form sends the submitted fields to The Carr Group’s designated inquiry mailbox and saves a submission record in the website administration system. The form includes a hidden anti-spam field. Submitting a quote request does not itself confirm a booking or service agreement.
The tracking tool sends the invoice number and delivery postal code you enter to The Carr Group’s tracking portal to request matching operational information. A result may include shipment status, delivery dates and windows, order or item information and available delivery events. Use the tool only for shipments you are authorized to access.
The website uses temporary, hashed request counters to limit repeated lookups. The tracking plugin does not create a separate permanent lookup-history database on this website. Operational portal records and infrastructure logs are separate from those temporary counters. Do not publish or share tracking details unnecessarily.
WordPress uses cookies for sign-in and account sessions. Public contact and tracking tools can be used without signing into a website account. Your browser provides controls for cookies and site data; limiting them can affect account or session features.
The website uses WordPress and Elementor to display pages and process contact submissions, an email system for inquiry delivery, and The Carr Group’s portal for shipment lookups. Fonts are loaded from Google Fonts, and the shipment PDF libraries are loaded from cdnjs. Those requests disclose connection information such as your IP address to the provider.
Links to other websites take you to services with their own information-handling practices. This policy does not describe those independent websites.
Contact requests can remain in website submission records and email systems after they are sent. Retention of operational delivery records is separate from the website form. Contact us to ask how long records associated with your inquiry or shipment are held and whether they can be corrected or removed.
The website uses controls such as form validation, restricted administration access and tracking-request validation to support safe operation. No website or communication method can be guaranteed completely secure. Keep your invoice and account details private, and contact us if you believe information has been used incorrectly.
You can choose which optional form details to provide or contact us by phone. You may ask about information associated with your request, request a correction, or raise a privacy concern through the Contact page. Please describe the issue without including unnecessary sensitive information; additional details may be needed to locate the relevant record.
This page may be updated when the website’s tools or information practices change. The date above identifies the latest website update to this policy.
The Carr Group
21 Currah Rd
St. Thomas, Ontario
Phone: 1-800-396-3462
You can also use our Contact page.
Contact The Carr Group if you have a question about this page or the website.
