High-touch final-mile delivery designed around the product and the customer experience.
Receiving, inventory handling and staging connected to final-mile delivery.
Coordinated delivery for construction materials and jobsite requirements.
Connect warehouse, delivery and customer information in one operational picture.
A delivery window sets an expectation for the recipient and a constraint for the operation. Plan both together so scheduling, warehouse readiness and customer communication work from the agreed arrangement.
Review operational requirements.
Use the program scheduling process.
Agree the delivery arrangement.
Share the scheduled window.
The workflow is scoped around your program and available operational information.
A window is useful when the customer, warehouse and delivery team understand the same plan. Define how windows are offered, confirmed and communicated before the delivery day.
Your team can review the delivery date and window available in the shipment record.
Consider routing, capacity and service requirements when agreeing the schedule.
Give the recipient the confirmed arrangements through the program communication process.
Bring staging and delivery planning into line with the agreed date and window.
Gather recipient and operational requirements.
Plan a window using the program process.
Communicate the agreed arrangement.
Route a requested change through customer support.
Changes are currently handled through Customer Support. Self-service rescheduling is Coming Soon and is not available today. A scheduled window should not be treated as a guaranteed exact arrival time.
Connect the customer-facing delivery program to this capability.
Map shipment events to the people and systems that need them.
Explore data-grounded assistance for shipment and inventory questions.
How windows are offered and confirmed depends on the program and operational requirements. Customers cannot assume that any requested window is available.
Contact Customer Support to review a change. Self-service rescheduling is Coming Soon; it is not a live function today.
Tell us what you’re moving, where it needs to go and what the customer experience needs to look like.
