High-touch final-mile delivery designed around the product and the customer experience.
Receiving, inventory handling and staging connected to final-mile delivery.
Coordinated delivery for construction materials and jobsite requirements.
Connect warehouse, delivery and customer information in one operational picture.
Shipment information helps when the people who need it can understand the event and act on it. Connect available operational updates to your systems, support workflow and recipient tracking experience.
The order enters the workflow.
Product receipt is recorded.
Delivery arrangements are recorded.
Completion or an exception is recorded.
Typical stages only. The event set and timing are mapped during integration scoping.
A support call should not be the only way to find information already recorded by the operation. Mapped status events can help your team review a shipment in the workflow where the question arises.
Typical operational stages may include the following. These descriptions are not a definitive API event list; names, availability and timing are confirmed for the integration.
The order or shipment requirement is recorded.
Product arrival is recorded through receiving.
Product is prepared for the planned outbound movement.
A delivery date or window is recorded.
The operational record indicates the delivery stage.
The delivery outcome is recorded, with proof where captured.
Confirm the source events and information available.
Align event names and fields with the receiving workflow.
Deliver updates through the agreed method and timing.
Route missing information or exceptions to the responsible team.
Updates can be scoped for your systems, an assisted support experience or the recipient-facing tracking page. The public tracking tool uses an invoice number and postal code and shows available shipment data. An update is not a guarantee of a predicted arrival time or a fixed technical latency.
Scope messaging, API and XML exchange together.
Explore data-grounded assistance for shipment and inventory questions.
Look up available shipment information using an invoice number and postal code.
The event set is confirmed during integration scoping so names and mappings align with the receiving system.
Agree the exception information, receiving destination and responsible team during scoping. An event informs the workflow; it does not make an operational decision by itself.
The method is agreed during discovery. Any EDI 214 requirement, API exchange or XML flow is reviewed for the specific program rather than assumed.
Tell us what you’re moving, where it needs to go and what the customer experience needs to look like.
