High-touch final-mile delivery designed around the product and the customer experience.
Receiving, inventory handling and staging connected to final-mile delivery.
Coordinated delivery for construction materials and jobsite requirements.
Connect warehouse, delivery and customer information in one operational picture.
Help users find relevant shipment and inventory information without searching across disconnected views. The assisted experience is designed around available TMS data, exceptions and historical operational context.
Available status and schedule.
Connected inventory information.
Relevant operational history.
Review and action when needed.
Capability overview. Access and available information depend on the connected program.
Assistance is useful when it helps someone find an operational answer and makes its limits clear. It should use available records, identify missing information and leave operational decisions with the team.
The scope depends on the connected data sources and access agreed for the program. An answer cannot supply a field that the operational system does not provide.
Surface an ETA where it is available in connected shipment data; do not turn a scheduled window into an invented prediction.
Help locate recorded delivery exceptions and the context available for review.
Ground shipment questions in the operational record rather than general chatbot knowledge.
Use relevant history where it is available and authorised for the program.
Support inventory questions using the connected inventory information.
Say when information is unavailable and direct action or unresolved questions to the operations team.
Identify the shipment or inventory question.
Use the connected records available to the experience.
Present relevant information and its limits.
Bring missing information or requested operational action to the team.
Self-service delivery rescheduling through the assistant is planned and is not available today. For a change now, contact Customer Support. The assistant does not replace the operations team or make delivery decisions on its own.
Map shipment events to the people and systems that need them.
Look up available shipment information using an invoice number and postal code.
The assisted experience is designed to use shipment, inventory and relevant historical records from connected operational systems. Availability and access are confirmed for the program.
No. Self-service rescheduling is Coming Soon. Current change requests are handled through Customer Support.
Access and connected data sources are arranged for the applicable program. Talk to the team about the users, information and support workflow involved.
Tell us what you’re moving, where it needs to go and what the customer experience needs to look like.
