The Carr Group shipment tracking tool lets you check the delivery information available for your order. Use the Shipment Tracking page to look up your shipment and review its current record.
What You Need to Track a Shipment
Enter your invoice number and the delivery postal code. Use the invoice number from your delivery confirmation notice. If you cannot find it or are unsure which postal code is associated with the delivery, contact customer support.
Enter both details as provided for your shipment, then select the tracking button. If no matching shipment is found, check the details and try again. A missing result does not, by itself, confirm a delivery status.
Understanding Your Tracking Information
Delivery Date & Time Window
The delivery date and time window show the scheduling information available in the shipment record. Read the date together with the time window; a window is a period of time, rather than an exact arrival time. Contact support if the schedule is missing, unclear or needs to change.
Shipment Status
The status indicates the stage recorded for the shipment. Where item-level information is available, review those details as well. The information shown depends on the data returned for your order; not every shipment will have the same level of detail.
A shipment received at a warehouse has reached that stage of the process. It should not be read as confirmation that the delivery has already reached your home. Review the scheduled delivery details alongside the status.
Need Help?
Return to Shipment Tracking to check your order. For questions about the information shown or a change to delivery arrangements, contact customer support or call 1-800-396-3462. Have your invoice number ready so the team can identify the shipment.